SHIPPING

NETHERLANDS: Shipping costs : €7,-

(track & trace)

 

EUROPE 1: Shipping costs : €15,-

(track & trace)

Belgium

Denmark (excl. the Faroe Islands and Greenland)

Germany

France (incl. Corsica and Monaco)

Italy (excl. San Marino and Vatican City),

Luxembourg

Austria

Spain (incl. Balearic Islands, excl. Canary Islands)

Sweden.

 

EUROPE 2: Shipping costs : €20,-

(track & trace)

All other countries in Europe (excl. Russia)

Rest of the world (ROW): Shipping costs : €30,-

(track & trace)

All other countries (incl. Russia).

RETURNS

Right of return
On delivery of products:
1.    When purchasing products, the cu
stomer has the possibility of dissolving the agreement without giving reasons during 14 days
(except on sale items, see bottom of this pages or go to our terms & conditions page)

This cooling off period commences on the day after receipt of the product by the customer.
2.    During the cooling-off period the cu
stomer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product in perfect condition and in it's original packaging to CONCEAL Kruisstraat 18  5211 DV 's-Hertogenbosch The Netherlands.
3.    When the customer wishes to make use of his right of withdrawal, he is obliged to inform CONCEAL of this within 14 days after receiving the product. The customer must make this known by means of sending an email to: hello@conceal.nl  We will then advise how to proceed. After the customer has made known to use his right of withdrawal, the customer must return the product within 14 days.  After 14 days we can no longer take back the jewelry. The customer must prove that the delivered goods have been returned on time, by means of a proof of sending. If the return doesn't match with our CONCEAL terms, we can't replace or refund your purchase.
4.    If, at the end of the periods specified in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal or has not returned the product to CONCEAL, Kruisstraat 18  5211 Dv 's-Hertogenbosch The Netherlands, the purchase is a fact. 

Costs in case of withdrawal 
1.    If the customer makes use of his right of withdrawal, he will be responsible for the costs of return shipment.
2.    If the customer has paid an amount, CONCEAL will refund this amount as soon as possible, but at the latest within 30 days after the withdrawal. This is subject to the condition that the product has already been received back by CONCEAL or conclusive proof of complete return can be provided. Reimbursement will be made via the same payment method used by the customer.
3.    If the product is damaged due to careless handling by the customer himself, the customer will be liable for any reduction in value of the product. 
4.    The customer can't be held liable for any reduction in value of the product if CONCEAL has not provided all the legally required information about the right of withdrawal, this must be done before concluding the purchase agreement.

 

Exclusion of right of withdrawal
CONCEAL can preclude the consumer from having a right of withdrawal on products that are on SALE. The exclusion of the right of withdrawal applies only if CONCEAL has clearly stated this in the offer, at least in good time before concluding the agreement.